Risk & disputes
Assess payment risk, add cardholder verification and respond to challenged purchases with a clear plan. GYB Connect brings the tools and individual case support together.
Before the payment
Assess the transaction and verify the cardholder where appropriate. Each tool answers a different question.
Bring browser, connection, email, phone and payment-history signals into the assessment. See the context behind a score and the information that needs review.
A risk score estimates risk; it does not prove fraud or authenticate a customer.
Explore Transaction Risk ScoreShare payment and device context with the card issuer during an eligible online checkout. The issuer may authenticate in the background or ask the customer to confirm their identity.
Authentication adds a check before authorization; the issuer still decides whether to approve the payment.
Explore 3D SecureAfter the payment
A question about a purchase, an early alert and a formal chargeback call for different actions. Connect each situation to the support it needs.
A purchase is questioned
Dispute deflectionMake relevant purchase details available through participating issuers when a customer asks about a payment. Clear context can answer the question before it becomes a dispute.
Explore dispute deflectionClarification explains the purchase; it does not issue a refund.
An early issue is reported
Dispute alerts & resolutionReceive eligible notices through services such as Ethoca Alerts and Verifi. Depending on the enrolled service, respond through timely review or configured resolution rules before a chargeback is filed.
Explore alerts & resolutionA resolution may return funds to the customer. It does not recover the sale.
A chargeback has been filed
Managed chargebacksThe GYB Connect team reviews each case individually: the dispute reason, payment history, customer communication and relevant records. We assess the response and prepare the evidence for the applicable process.
Explore managed chargebacksChallenging a chargeback is a case-specific decision. Recovery depends on the outcome.
Preparation + individual case review
Good evidence begins with how you sell, bill and communicate. GYB Connect helps you organize those details early, so our team can work from a clearer record if a payment is challenged.
See how we prepare and respondClear pricing, collection, cancellation and refund policies, with a record of the customer's acceptance.
Payment details, available digital activity, delivery or service records, and relevant customer correspondence organized around the transaction.
An individual review of the dispute reason, available evidence and response deadline, with a response tailored to the case.
Discuss your payment channels, dispute challenges and the support your team needs.
Available configurations, eligibility and service terms are confirmed in your proposal.
