Guided customer entry
Let the caller follow prompts and enter payment details through the configured phone flow.
IVR payments
Give customers a guided way to pay by phone. GYB Connect brings automated voice-payment workflows into the conversation for small businesses as well as larger operations.
A configured IVR flow can guide callers through payment around the clock, including when your team is away from the phone. Customers enter payment information using their keypad, reducing the need for staff to collect those details verbally.
The result is a professional phone-payment option that smaller businesses can offer alongside SMS and email links.
Let the caller follow prompts and enter payment details through the configured phone flow.
Reduce time spent taking payment information verbally so staff can focus on questions that need assistance.
Define the payment instructions and outcome messages your callers should hear.
Guide the caller to the invoice or balance relevant to the call.
Present the amount and direct the caller through the configured payment entry.
Provide the result or a clear next step when assistance is needed.
Some customers prefer calling. An IVR flow guides them through payment using phone-keypad prompts, giving your business another collection route alongside text and email links.
Outbound IVR payments
GYB Connect can automatically call your customers about a payment. When they choose to proceed, the guided flow lets them complete the payment during the same call.
Give customers a direct way to act while reducing routine payment follow-up for your team.
The call identifies your business and guides the customer to the relevant balance.
They confirm the amount and decide whether to pay with an eligible card on file or enter a new card using their phone keypad.
The flow processes the payment and reports the result during the call.
STIR/SHAKEN caller authentication
Give receiving carriers an authentication signal behind your payment outreach. STIR/SHAKEN helps verify the calling identity and the right to use the number shown to your customer.
We configure caller authentication for eligible, registered business numbers used in your outbound payment flow.
Authenticated calls can support a verified-caller indicator where available, helping distinguish your payment outreach from calls with an unverified identity.
Branded Calling
Help customers recognize your payment follow-up before picking up. Branded Calling can display your business name and, on supported mobile phones, your logo and a brief call reason.
A familiar name and clear context reduce uncertainty around an incoming payment call, giving customers more confidence to answer and hear their options.
GYB Connect can also configure your business VoIP service and VoIP phones, alongside the phone-payment workflow. Start with how your team handles calls and what your customers need to do.
Configure the telephone service around the agreed business requirements.
Review the phones and device setup appropriate for the team.
Plan how customers reach the right conversation or supported payment flow.
Phone service, devices and payment configuration are scoped and priced according to your requirements.
Walk through the caller experience you want to provide with GYB Connect.
Available configurations, eligibility and service terms are confirmed in your proposal.